by Annette Kik
A Belgian Hercules airplane crashed at Welschap Airport near Eindhoven, the Netherlands on 15 July 1996. Firemen extinguished the fire, unaware of the fact that over forty people were still inside. Thirty-four people did not survive. This is a sad example of human communication that went wrong in moments of stress. Would an automatic communication system have detected that essential information was missing? Within the Cybernetic Incident Management (CIM) project, CWI collaborated with universities and high-tech companies to improve communications in emergency situations.